In this podcast, Change Management Review Managing Editor Brian Gorman interviews Arif Harbott, co-author with Cuan Mulligan of The HERO Playbook: The Step-by-Step Guide for Delivering Large-Scale Change. HERO is a transformation framework (Hypothesize, Execute, Result Observed) based on the authors’ experience in guiding over $1 billion in transformational change initiatives. The HERO Playbook will be available in September 2020.
Arif is a high-growth Chief Technology Officer and digital leader who has helped launch and scale both start-ups and new business units within public companies. He combines an extensive strategy and technology background with a specialization in organizations undergoing large-scale transformation or disruption.
In this information-rich, fast-paced interview, Arif and Brian reveal the answers to the following questions shared by many change management professionals:
- HERO is an acronym. What does it stand for?
- What is the difference between the HRO model and Agile Change Management?
- Why do you talk in terms of a “playbook” rather than a “methodology?”
- What do you mean when you say HERO is not about “soft change?
- In the HERO Transformation Playbook, you talk about five transformation dysfunctions. Would you tell us what they are?
- How does HERO address two-way accountability? How do you establish two-way accountability up front?
- How difficult do you find it to get leaders to buy in, and to do their job, be held accountable?
- What do you mean when you say, “Governance is prescriptive?”
- How do you work with organizations that already have their change management function in place?
- How often do you find that when there is a change management approach in place, there are things missing?
- What is the Transformation Lead role, where does the lead sit in the organization, and what are some of the skills and behaviors required of that individual?
- What is your view on up-front planning for transformations?
- What else is important about the HERO Transformation model for our listeners?