In this episode of the Change Management Review™ Podcast, Brian Gorman interviews Dr. Rachel MK Headley, CEO of Rose Group Int’l (RGI). Rachel loves to diagnose really thorny root-cause issues and create action-based solutions. She is a big picture thinker who loves people and can get seemingly impossible things done. She always wanted to be an astronaut and staged an end-around into the space industry through her work as an operational science officer for the Landsat satellite mission. Today, Rachel takes the lessons she’s learned from working with big budgets and global missions to build high-achieving teams and develop iX (internal experience) Leaders. Rachel works with Meg Manke as a senior partner in RGI and is co-authors with Meg of iX Leadership: Create High-Five Cultures and Guide Transformation.

In this final segment, Rachel takes us through The iX Leadership Mindset and Change, how this model impacts several different areas of change, the importance of empathy, and much more.

Questions Asked:

  1. In the final section of iX Leadership you move into a discussion on values, vision, accountability, and empathy. Why did you choose to focus the application of iX Leadership on these four areas?
  2. In the chapter on accountability you introduce Mark Samuel’s Personal Accountability Model. Would you briefly describe the model and how iX Leaders apply it?
  3. You begin the chapter on empathy by saying, “Empathy is often misunderstood as a ‘soft’ trait.’ In reality, empathy is essential to powerful leadership.” Why is this?
  4. As we wrap up Part 3 of this three-part conversation on iX Leadership, is there anything you would like to add?