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In this episode of the Change Management Review™ Podcast, Brian Gorman interviews Dr. Rachel MK Headley, CEO of Rose Group Int’l (RGI). Rachel loves to diagnose really thorny root-cause issues and create action-based solutions. She is a big picture thinker who loves people and can get seemingly impossible things done. She always wanted to be an astronaut and staged an end-around into the space industry through her work as an operational science officer for the Landsat satellite mission. Today, Rachel takes the lessons she’s learned from working with big budgets and global missions to build high-achieving teams and develop iX (internal experience) Leaders. Rachel works with Meg Manke as a senior partner in RGI and is co-authors with Meg of iX Leadership: Create High-Five Cultures and Guide Transformation.
In this final segment, Rachel takes us through The iX Leadership Mindset and Change, how this model impacts several different areas of change, the importance of empathy, and much more.
Questions Asked:
- In the final section of iX Leadership you move into a discussion on values, vision, accountability, and empathy. Why did you choose to focus the application of iX Leadership on these four areas?
- In the chapter on accountability you introduce Mark Samuel’s Personal Accountability Model. Would you briefly describe the model and how iX Leaders apply it?
- You begin the chapter on empathy by saying, “Empathy is often misunderstood as a ‘soft’ trait.’ In reality, empathy is essential to powerful leadership.” Why is this?
- As we wrap up Part 3 of this three-part conversation on iX Leadership, is there anything you would like to add?
Brian Gorman is the Managing Editor of Change Management Review™. In this capacity he regularly curates articles of importance to our readership; contributes original writing; hosts podcasts; and works with guest authors.
For more than five decades Brian has been engaged in—and a student of—change at the personal, organizational, and societal levels. During this time, he has worked with both individuals and organizations (ranging from solo practitioners to Fortune 100 businesses), guiding them through a wide array of challenges. Decades of experience have given him a deep appreciation of the universal patterns that underlie successfully navigating even the most difficult changes.
In addition to his work as our Managing Editor, Brian is a transformation coach, supporting both individual and organizational change. Brian is committed to passing his “lessons learned” on to others, so that their change journeys can advance more smoothly. He is a frequent workshop facilitator and public speaker. Brian is the author of “The Hero and the Sherpa,” a chapter in the online Handbook of Personal and Organizational Transformation (Springer Publishing; Judi Neal, Editor). He also has an extensive library of blog posts, articles, and videos on the change journey, including “The Ten Most Important Lessons I Have Learned Over 50 Years of Engaging Change.”
Mr. Gorman’s formal education includes a BA in Cultural Anthropology from Syracuse University, an MA in Higher Education Administration from the University of Texas, San Antonio and an MA in Human Relations from the University of Oklahoma.
Brian is an International Coach Federation (ICF) certified coach, and is an active member in the New York City chapter. Brian is also a member of the Forbes Coaches Council and the Gay Coaches Alliance.
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