Change Management Review presents...
Case Study Practicum: Transforming in a Regional Healthcare Provider
Wednesday, May 18, 2022
7:00PM Eastern
4:00PM Pacific
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Our May 2022 Case Study involves two of three integrated transformations in a regional healthcare provider.
Prior to the transformations, 2,500 users in five distributed call centers were required to use multiple different platforms for each incoming call.
The organization undertook three transformations: a new single-platform for servicing all incoming calls, learning how to use that new platform, and a new approach to learning and development in the delivery of that training.
Our case will not look at the technology transformation; it will address the training of 2,500 users along with the development and application of the totally new learning and development model.
Once you register for the case study, you will receive access to a PDF that describes the client organization, the change initiative, the sponsor of the two transformations the case is addressing, your role as the lead change practitioner, and the timeframe for the engagement.
You will also receive a video with Managing Editor Brian Gorman discussing the case in more detail with Meg Newhouse, CEO and Co-Founder of Inspirant Group.
During this Change Management Case Study Practicum, you will experience:
- The opportunity to challenge yourself to consider your own approach to addressing a significant change management situation.
- Working in collaboration, via breakout rooms, with other change professionals to develop a shared approach to the challenge
- The insights of a senior change practitioner on how she addressed this situation and what the results were
- And much, much more!
Meet Your Practicum Presenters
Meg Newhouse
CEO and Co-Founder
Inspirant Group
Meg Newhouse is CEO & Co-Founder of Inspirant Group, home of the #Unconsultants who guide clients from inspiration to transformation. Prior to this, she founded and ran Colette Allen Consulting, a boutique learning & development firm focused on helping people “LEARN to love your work." She is a member of the Forbes Business Council.
Brian Gorman
Managing Editor
Change Management Review™
An ICF Certified Professional Coach, Brian Gorman has served as a consultant, line manager, mentor, and coach for more than 40 years, earning a reputation for helping others successfully implement difficult changes. Brian is also Managing Editor for Change Management Review™ and co-host of its internationally recognized podcast.
Theresa Moulton
Editor-in-Chief
Change Management Review™
With more than 25 years of consulting, executive coaching, and business-building experience, Theresa Moulton, Editor-in-Chief of Change Management Review™, has been a guest lecturer and speaker at the IBM Center for Business Value, Babson College, the Organization Design Forum, NICSA, NEHRA, SHRM, and CFO Magazine, just to name a few!
If you need assistance completing your registration, please email: editor@changemanagementreview.com