Creating adoptable and sustainable changes requires change leaders to deeply understand people, organizational culture, services, systems, and processes. Connecting to people on every level can unleash the power of co-creating the change plans to achieve bold and meaningful results during disruptions.
Design Thinking uses some practical and fun tools to uncover the stakeholders' wants and needs during changes, course correct, make alignments, and provide their stakeholders with just-right products, services, or plans.
It helps create persuasive communication and engagement plans and effective training. It enables the change practitioners to tap into the change more profoundly, develop their empathy, fill the gap between assumptions and reality, and enhance people's experience for sustainable and adoptable changes.
- Introduce Design Thinking and explain why it is essential for Change Management practitioners to have it in their portfolio.
- Map Design Thinking into Change Management practices and translate it precisely in Change Management language.
- Introduce a systematic and practical approach to when and how Design Thinking can significantly impact change management outcomes.
- And much, much more, including the opportunity to ask Dr. BehNaz Gholami your own #1 burning question on this topic!
Dr. BehNaz Gholami
Executive Director, Dizen
Founder, Human Side Academy
Dr. BehNaz Gholami is a change strategist, a social scientist and researcher, and an experience designer. Through her work at Dizen, Human Side Academy, and as a Design Thinking and Innovation Course Mentor, her mission is to put human needs and desires at the center of all business practices.
Change Management Review™
With more than 20 years of consulting, executive coaching, and business-building experience, Theresa Moulton, Editor-in-Chief of Change Management Review™, has been a guest lecturer and speaker at the IBM Center for Business Value, Babson College, the Organization Design Forum, NICSA, NEHRA, SHRM....and CFO Magazine.